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How won91 Handles Your Personal Information

At won91, your account data and payment details — including transactions through DANA, OVO, and GoPay — are handled with clear rules on what we collect, why we collect it, and how long we keep it.

Account data protectedDANA, OVO, GoPay transaction privacyYour rights, clearly explainedContact us to request changesApplies where local law permits
won91 How won91 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Retain Your Information

We apply technical and operational measures to keep your account data secure. Here is what that looks like in practice across the four areas that matter most to you.

Data Retention Period

We keep your account and transaction records for as long as your account is active and for a period after closure as required under applicable regulations. You can request details on your specific retention period via our privacy contact.

Cookie and Session Control

Session cookies keep you logged in during a visit. Analytical cookies help us understand page flow without linking data to your identity. You can block non-essential cookies through your browser or mobile settings at any time.

Account Security Measures

Your account is protected by password hashing and OTP verification on login. Payment data sent through DANA, OVO, or GoPay passes through encrypted channels — we do not store full wallet credentials on our servers.

Your Right to Access and Correct

You can request a copy of the personal data we hold about you, ask us to correct inaccurate details, or request deletion where permitted by law. Raise the request through live chat or our privacy email contact.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Email Privacy Request

Send a written data request or deletion query directly to our privacy contact address. We aim to respond to all data-related queries within a reasonable timeframe as required by applicable rules.

Live Chat Support

Open the live chat from your account dashboard to raise a privacy concern with our support team. Identify yourself with your registered email so we can locate your account record quickly.

Account Settings Panel

Some data preferences — including marketing communication opt-outs and cookie settings — can be managed directly inside your account settings without contacting support at all.

Your Privacy Rights at won91 — Common Questions

Here are the questions we get asked most often about how we handle personal data, account information, and payment privacy on won91.

We collect your name, email address, and account credentials at registration. Once you transact, payment method details linked to DANA, OVO, or GoPay are also logged to process and verify those transactions.

We log transaction references and wallet identifiers for verification purposes. We do not store your full wallet PIN or password — those remain with your e-wallet provider under their own security terms.

Yes, where permitted under applicable law in eligible regions. Send a deletion request via our privacy email or live chat. We will confirm what data can be removed and what must be retained for regulatory reasons.

Submit a subject access request through live chat or our privacy email contact. Include your registered email address so we can locate your account record and respond within the applicable timeframe.

We share data only with payment processors — including the e-wallet rails you use — and with contracted service providers who are bound by data agreements. We do not sell your personal information to any outside party.

You can update your communication preferences inside your account settings panel without contacting support. Alternatively, contact our team via live chat to have marketing emails turned off from your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.